If your credit card payment fails, you can come here to find a solution according to the cause of the payment failure.

If the payment is pending , it means that the order payment is still under review. Please wait a few hours to confirm if the payment was successful.If payment fails, please see the solutions below.

If you need help with any questions, please feel free to contact our customer service by WhatsAPP or Email!👇

WhatsApp：+8613123371232
Emil:maysong@songsneaker.com

Causes of failure and solutions：

1.Do Not Honor or Security violation

You can  contact your issuing bank to prove yourself paying then release

After authorization

Method 1: After authorization, you can place an new order and pay again, and the payment will usually be successful.

Method 2: After authorization, you can contact our customer service by WhatsApp or Email, and we will notify the bank to deduct the payment from the original order again.

2. High Risk

If your credit card has bad spending records or other reasons, it may cause this failure.

First, you can try to pay again or place an order with another credit card.

If it still fails, you can ask the customer service to try to use banktransfer or zelle.

Finally, you only want to pay by credit card, but the payment keeps failing. If you are an old customer with good reputation on the songsneakers website, you can show front 4 digital number and last 6 digital number picture and we will send to issuing bank again for confirmation.

3. 24 hour more repeat fail order

It is recommended not to place repeated orders, first check whether the previous order payment is successful.

If the payment fails, check the reason for the failure and find the solution in this blog.

4.Merchant credit card channel not found

This means we do not accept AE cards for the time being. You can use another card to pay it.

5. Invalid card number

Cardholders are advised to consult the card issuing bank to see if there are any restrictions on the card, or if other types of cards are not supported, such as cards that can only be used for refueling, and such transactions are not allowed.

6.Decline for CVV2 failure

There will be a verification code on the back of the credit card. It is recommended that you check the card information and place a new order for payment.

7. Insufficient Funds/Over Credit Limit

You can recharge or place a new order and pay with another card.

8. Expired Card

It is recommended that the cardholder contact the bank or check whether the validity period of the card is wrong.

9.ip|email|phone exceed trade limit

The bank will limit the number of successful orders per card per day, if you want to buy more, you can buy new items after 24 hours.

10. Payment Declined

You can send the order number to the customer service, and the customer service will consult the bank about the failure reason then tell you.

11. Capture card

The bank advises the cardholder to consult the issuing bank to see if there are any restrictions on this card.