To ensure the best shopping experience for you, after you complete the payment, we provide the following shopping service process:

1️⃣When your payment is successful,we will contact you within 24 hours (except weekends)  to confirm whether the shoes and size are correct and whether the recipient info such as contact address and phone number is correct.Pls check carefully and reply.

2️⃣Provide QC photos for free within 1-4days if the shoes are in stock,so that you can know and check the sneaker's quality before shipping.

3️⃣We will arrange shipment only after you confirm QC. The Express partner will be DHL, USPS, and etc.

4️⃣Around 2-3 days after sendingout, the express tracking number will be provided to you in order to track the progress of the logistics.

5️⃣ Provide great after-sales service.

For more songsneakers QC pictures click here.

For more shipping information click here.

1. How the buying process works？

     After receiving your payment, we will submit your order to the warehouse, and the warehouse staff will be responsible for taking the quality inspection map of your shoes. After you receive the quality inspection map, you need to confirm whether the shoes are satisfactory to you and deliver the goods.

     If you confirm delivery, we will provide your shoes to the logistics provider to send to your country, which usually takes some time, after the shoes arrive in your country, the local logistics service provider will pick up your shoes at customs and take care of delivery into your hands.

2. Is this a real page not a scam ?

      SONGSNEAKER is a large-scale sports shoe sales company from Putian, China, and has deep cooperative relations with LJR, OG, PK GOD, etc. And SONGSNEAKER a huge fan base, including 1000 followers on the Youtube platform and more than 20000 followers on the TikTok platform

      Youtube Channel: Song Sneaker 

      https://www.youtube.com/channel/UCkur5W_vXsFgkvQxfpb3L0A

      TikTok Channel: @songsneakers.net      

      https://www.tiktok.com/@songsneakers.net

      Instagram: @songsneakers_store                       

    https://www.instagram.com/songsneakers_store/

      Whatsapp: +86 131 2337 1232

      https://wa.me/message/YVJHN7CDJZOBP1

3. Where the shoes shipped?

      From China.

4. How can i track my package once it gets shipped?

      A tracking number will be sent to you 3-5 days after the shoes are shipped to check the latest shipping status of the shoes.  Website: https://www.17track.net/zh-cn

5. Will the shoes be stopped by customs?

      We have a strong logistics service partner to ensure that your shoes can pass through customs. If they are really intercepted by customs, we will send you a new pair of shoes for free.

6. Do you ship to xxxx?

      Ship worldwide.

7. After-sales policy?

      (1). Quality issues：If you find that the sneakers have quality issues after receiving them, please take a picture and send the picture to our customer service. We will evaluate and make corresponding compensation.

      (2). Transport issues：If the shoes are damaged during transportation, please take a picture and send the picture to our customer service, we will evaluate and make corresponding compensation.

      (3). We do not accept the return of any items used, damaged, engraved or altered by a third party.

      (4). If you have placed an order and want to cancel it, Please contact our customer service as soon as possible.

8. How long is shipping?

9.Reasons And Solutions For Credit Card Payment Failure

 Check this blog👉  Reasons And Solutions For Credit Card Payment Failure